Bug investigation
Reproduce issues, inspect logs, and trace the cause across application and infrastructure boundaries before choosing a fix.
Software & Infrastructure Support
We maintain, monitor, and improve software and infrastructure after launch. We help resolve issues, optimize performance, and keep systems dependable over time.
Keep the system understandable as it evolves
Software changes after launch: dependencies move, usage patterns shift, and infrastructure develops new constraints. We investigate issues, maintain the operating environment, and improve reliability through evidence. Support starts with understanding the system and agreeing on responsibilities, access, and priorities.
Maintenance with visibility and ownership
Performance optimization
Measure slow paths, resource use, and queries under representative conditions. Validate that a change improves the relevant workload.
Monitoring and incident response
Define actionable signals, escalation paths, and diagnostic information. Record incidents so recurring failures can be addressed.
Dependencies and hardening
Review updates, configuration, access, and exposed services. Schedule changes with compatibility checks and a recovery plan.
Infrastructure and backup health
Inspect capacity, certificate lifecycles, jobs, and storage. Verify restoration procedures rather than assuming a backup file is sufficient.
Technical debt and product evolution
Prioritize maintainability improvements alongside useful product changes. Document fragile areas and reduce them through planned work.
Resolve the cause, then check the recovery
An incident needs both a safe immediate response and an explanation of what happened. We separate diagnosis, mitigation, and follow-up work. A fix is checked against the failing scenario, and relevant monitoring or documentation is updated so the same issue is easier to detect and handle.
Make routine maintenance a controlled process
Updates should have a known scope, test path, and rollback option. We review dependency changes, infrastructure health, and backup restoration together with the team’s operating calendar. Maintenance priorities reflect business impact rather than the number of alerts in a dashboard.
An ongoing view of system health
A useful support arrangement makes priorities, evidence, and responsibilities visible.
Establish the baseline
Review architecture, environments, logs, access, known issues, and existing recovery procedures.
Agree on the operating scope
Define the systems covered, communication channels, escalation, and change approval. Coverage and response expectations are agreed explicitly.
Improve through a visible backlog
Track fixes, preventive maintenance, and product improvements with their impact and verification results.
Reliability as continuing work
Better diagnosis
Use relevant evidence to understand what failed and where.
Prepared changes
Keep validation and recovery part of routine maintenance.
A healthier codebase
Address technical debt in the context of ongoing product needs.
Operating practices
- Monitoring
- Incident response
- Dependency updates
- Backup verification
- Performance
- Release management
Questions worth asking
Do you offer a fixed response time?
Coverage, severity definitions, and response expectations depend on the agreed support scope. We do not assume 24/7 availability or a service-level guarantee.
Can you support software built by another team?
We first review source access, architecture, deployment, documentation, and known risks. That assessment establishes a realistic maintenance scope.
Are backups enough for recovery?
A backup must be restorable with the required configuration and dependencies. We plan verification and document the steps needed to bring the system back.
Can support include new features?
It can, when product evolution is included in the agreement. We distinguish incident work, routine maintenance, and planned development so priorities remain clear.
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Our Office in Tehran
Unit 2, No. 9, 4th Alley, Jalal Al-e Ahmad Street, Gisha, Tehran, IranClear Next Steps
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